Insurance & Protection

Every Crim Platform rental includes a protection plan. Choose the level of coverage that's right for you.

Basic

$15/day
Y Third-party liability up to $15,000
- Collision damage coverage
- Theft protection
- Roadside assistance
- Personal belongings

You're responsible for damage to the rental vehicle.

Recommended

Premium

$29/day
Y Third-party liability up to $50,000
Y Collision coverage up to $50,000
Y 24/7 roadside assistance
- Theft protection
- Personal belongings

$500 deductible applies to collision claims.

Full

$45/day
Y Third-party liability up to $100,000
Y Full collision coverage, zero deductible
Y 24/7 roadside assistance
Y Theft protection
Y Personal belongings up to $2,000

Complete peace of mind. Zero out-of-pocket costs.

What's Covered

  • Third-Party Liability: Covers damage to other people's property or injuries to others if you're at fault in an accident
  • Collision Damage: Covers repair or replacement of the rental vehicle if damaged in an accident
  • Theft Protection: Covers loss of the vehicle if stolen, as well as attempted theft damage
  • Roadside Assistance: 24/7 help for flat tires, dead batteries, lockouts, fuel delivery, and towing
  • Personal Belongings: Covers loss or damage to your personal items left in the vehicle

What's NOT Covered

The following are excluded from all protection plans and are the renter's responsibility:

  • Damage caused by driving under the influence of drugs or alcohol
  • Damage from off-road driving or unpaved surfaces
  • Damage caused by unauthorized drivers
  • Interior damage from smoking ($250 fee)
  • Lost keys ($250-$500 replacement fee)
  • Traffic violations, parking tickets, and tolls
  • Personal injury to the renter (covered by your health insurance)
  • Damage from racing, stunts, or reckless driving
  • Damage caused intentionally or through gross negligence

Filing a Claim

If you need to file an insurance claim, follow these steps:

1

Report Immediately

Call our 24/7 hotline within 24 hours of the incident

2

Document Everything

Take photos, get witness info, and obtain police report if needed

3

Complete Forms

Fill out our incident report form online or at return

4

Claim Processed

We handle everything and keep you updated on status

Emergency Hotline: 1-800-555-1234 (available 24/7)

Using Your Personal Insurance

Your personal auto insurance may cover rental cars. Before relying on your own coverage:

  • Check with your insurance provider about rental car coverage
  • Understand your policy's deductible and limits
  • Note that filing a claim may affect your personal premiums
  • Some policies only cover domestic rentals

Many credit cards also offer rental car coverage as a benefit. However, credit card coverage is typically secondary to your personal auto insurance and may have restrictions.

Common Questions

Yes, you can upgrade at any time by contacting our support team. The new rate will apply to the remaining days of your rental. You cannot downgrade once the rental has started.
You must select at least the Basic protection plan. We require all renters to have minimum liability coverage. If you have comprehensive personal insurance, Basic may be sufficient.
Most claims are processed within 5-7 business days. Complex claims involving third parties or investigations may take longer. We'll keep you updated throughout the process.
Yes, the deductible applies per incident. If you have multiple incidents during one rental, each would have its own deductible (unless you have Full protection with zero deductible).